Terms of Service

These Terms of Service are the agreement between you and us about how Orienne is used. They aren’t the most exciting reading, but they protect both of us — so we’ve tried to write them as plainly as we can. The summary first, then the legal text.

The short version:

• Orienne is a brand and DBA of Christa Diaz Consulting, LLC — it is not a separate legal entity. The service you experience as Orienne is built on Tessera, the underlying assessment platform also operated by the LLC. References to “Orienne” in these Terms include the Tessera infrastructure that powers it; all intellectual property, contracts, and liability sit with Christa Diaz Consulting, LLC.
• Orienne is a tool for understanding adult developmental structure. It is not medical care, psychotherapy, diagnosis, or treatment, and it is not a substitute for any of those.
• You must be at least 18 years old to use Orienne directly. Pediatric clinical assessment runs through Tessera under a clinician’s supervision — with the clinician as the data controller and us as the data processor under a Business Associate Agreement.
• We do not sell, rent, or monetize your personal information or your assessment data. Ever.
• Your assessment responses and report are yours. The instrument, the scoring methodology, and the platform that produced them are ours.
• If something goes wrong, we’ll work with you. If we can’t resolve it, disputes go to binding arbitration in Massachusetts.

The full Terms below are the binding part. By accessing or using Orienne (the “Platform” or “Services”), you agree to these Terms. If you do not agree, do not use the Services.

Overview

These Terms of Service (the “Terms”) govern your access to and use of Orienne — including the orienne.com website, the assessment platform you interact with after registering, the Tessera infrastructure that scores your assessment and generates your report, and any related online or offline engagement you have with us (collectively, the “Services”). These Terms form a binding agreement between you and Christa Diaz Consulting, LLC (“Company,” “we,” “us,” or “our”). Orienne and Tessera are brands of Christa Diaz Consulting, LLC; neither is a separate legal entity. All intellectual property, contracts, and liability described in these Terms sit with the LLC.

These Terms incorporate the Privacy Policy by reference. They may be supplemented by additional terms that apply to specific offerings (for example, a separate enrollment agreement for a cohort or certification program, a Business Associate Agreement for clinician deployments, or a Plan agreement for organizational customers). Where a supplemental agreement conflicts with these Terms, the supplemental agreement controls for that offering.

We may update these Terms as the Services evolve or as required by law. The “Last Modified” date at the top of this page reflects the most recent revision. Material changes will be communicated through the Services or by email. Continued use after the effective date of changes constitutes acceptance.

Table of Contents

1. Eligibility and Authority
2. Account Registration and Security
3. Description of the Service and Important Disclaimer
4. Your Responsibilities and Acceptable Use
5. Prohibited Conduct
6. Intellectual Property
7. Privacy, Data Protection, and Security — Our Commitments to You
8. Third-Party Services and Integrations
9. Payment, Refunds, and Subscriptions
10. Beta and Pre-Release Features
11. Disclaimers of Warranties
12. Limitation of Liability
13. Indemnification
14. Termination and Suspension
15. Governing Law, Dispute Resolution, and Class Action Waiver
16. Modifications to the Service and These Terms
17. Miscellaneous
18. Contact Us

1. Eligibility and Authority

Summary: Orienne is for adults. Pediatric clinical use happens only through a qualified clinician, who is responsible for parental consent and clinical judgment.

Direct Users

To create an Orienne account or take an assessment in your own name, you must be at least 18 years of age and legally able to enter into a binding contract in your jurisdiction. By using the Services, you represent and warrant that you meet these requirements and that the information you provide is accurate and your own.

Clinicians, Practitioners, and Authorized Staff

If you use Tessera in a clinical, educational, or research capacity — for example, as a licensed mental health professional, allied healthcare provider, certified coach, or authorized administrator — you additionally represent and warrant that you are:

• Acting within the scope of any applicable professional license, credential, or organizational authorization;
• Compliant with all applicable laws, regulations, and professional standards governing your use of clinical or developmental assessment instruments, including, where applicable, HIPAA, HITECH, and state privacy and medical-practice laws; and
• In a position to obtain and maintain any patient, client, parental, or guardian consents required for the data you input into the Services.

Pediatric Assessment

The Services, when accessed directly by an individual, are not intended for users under 18. Pediatric assessment is supported only when a qualified clinician administers Tessera with their patient. In that flow the clinician is the data controller for the minor’s information, and Christa Diaz Consulting, LLC acts as a data processor under a Business Associate Agreement and a Data Processing Agreement with that clinician or their organization. The clinician is responsible for obtaining the parent’s or legal guardian’s consent before any minor’s data is entered into the platform.

Plans, Cohorts, and Certification Programs

If you access the Services through an organization’s plan (a “Plan”) or as a participant in an Orienne cohort or certification program, your use is also subject to the rules and policies of that program and to any agreement between us and the sponsoring organization.

2. Account Registration and Security

Some features require an account. You agree to:

• Provide accurate, current, and complete information during registration and keep it up to date;
• Maintain the confidentiality and security of your login credentials, including by using a strong, unique password and enabling multi-factor authentication where available;
• Promptly notify us at security@orienne.com of any unauthorized use of your account or any other suspected security incident; and
• Accept responsibility for all activity that occurs under your account, except activity arising from our verifiable failure to maintain reasonable security on our side.

We may suspend or terminate any account that violates these Terms, that we reasonably believe has been compromised, or that poses a security or integrity risk to the Services or to other users.

3. Description of the Service and Important Disclaimer

Summary: Orienne is an instrument for measuring developmental structure. It is not medical or psychological care. Always consult a qualified professional for clinical needs.

Orienne is a developmental assessment and mapping instrument. It measures and renders the structure of adult psychological development across twelve psychological functions using a multi-model convergence methodology. Outputs include a developmental fingerprint, a stage estimate, a report, and related interpretive content.

Orienne is a tool. It is not medical advice, diagnosis, or treatment. The Services do not establish a clinician—patient or therapist—client relationship between you and Christa Diaz Consulting, LLC. Reports describe developmental patterns; they are not a clinical diagnosis and should not be used as one.

If you are in psychological distress or experiencing a mental health emergency, please seek care from a qualified mental health professional, contact your local emergency services, or contact a crisis line in your country. Do not rely on the Services in any emergency.

For practitioners using Tessera, the Services are decision-support and documentation tools. All clinical decisions remain the sole responsibility of the licensed professional administering the assessment. You must always exercise your own independent professional judgment and corroborate outputs through appropriate clinical sources.

We make no representation or warranty that any specific output of the Services is accurate, complete, or appropriate for any particular individual or use, beyond the limited representations expressly set out in these Terms or any signed agreement.

4. Your Responsibilities and Acceptable Use

You agree to use the Services responsibly, ethically, and in compliance with all applicable laws — including, where applicable to you, HIPAA, HITECH, state privacy and medical-practice laws, and your organization’s policies. Specifically, you will:

• Use the Services only for legitimate developmental, clinical, educational, research, or administrative purposes consistent with their design;
• Provide accurate, complete, and properly authorized information — and only data you have the right to share;
• Where you handle Protected Health Information (“PHI”) or other sensitive third-party data, comply with all required consent, privacy, and security obligations independent of these Terms;
• Maintain strong, unique credentials and protect them; promptly report any suspected security incident or breach to security@orienne.com;
• Complete any onboarding, training, or policies we or your organization require for your role;
• Respect the privacy and rights of patients, clients, cohort participants, and other users at all times.

5. Prohibited Conduct

You may not, and you may not permit any third party to:

• Violate any law, regulation, or third-party right (including HIPAA, intellectual-property, or patient-privacy rights);
• Upload, transmit, or store any unlawful, harmful, defamatory, harassing, or infringing content;
• Attempt to gain unauthorized access to the Services, other accounts, our systems, or any data we hold;
• Reverse engineer, decompile, disassemble, scrape, or otherwise attempt to derive the source code, scoring methodology, prompts, models, or training data of the Services, or create derivative works from any part of them, except to the extent expressly permitted by applicable law that cannot be waived by contract;
• Share account credentials or otherwise allow unauthorized access to the Services;
• Use the Services or their outputs to train, fine-tune, evaluate, or benchmark any third-party machine-learning model;
• Use bots, scrapers, or other automated tools to access or interact with the Services without our prior written consent;
• Interfere with the Services’ operation, security, or integrity, or with other users’ access;
• Use the Services for any commercial purpose other than their intended use, including resale, white-labeling, or rebranding, without authorization;
• Misrepresent assessment results, including by altering, editing, or stripping watermarks from any report; or
• Engage in any activity that could harm patients, compromise data security, or violate HIPAA or other applicable laws.

We reserve the right to investigate violations, immediately suspend or terminate access, report unlawful activity to authorities, and pursue all available legal remedies (including civil and criminal).

6. Intellectual Property

Summary: The instrument and platform are ours. Your responses and your report are yours. A limited license, not a transfer of rights.

Our Rights

The Orienne assessment instrument and the Tessera platform — including the assessment content, scoring methodology, prompts, dashboards, visualizations, design, and marks (“Orienne,” “Tessera,” the wordmark, and related logos) — are protected by copyright, trademark, trade-secret, and other intellectual-property laws. Assessment methodology and practice prescription methods are protected by US provisional patents and pending applications owned by Christa Diaz Consulting, LLC. Other patent rights at the platform-utility level may be subject to joint co-inventorship and are still being resolved; nothing in these Terms is a representation that any such rights are solely owned by the LLC. Christa Diaz Consulting, LLC, together with its licensors and any joint co-inventors, retains all rights in the Services that are not expressly granted to you under these Terms.

License to You

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for their intended purpose. This license is not a sale, and no ownership rights are transferred to you.

Your Data and Report

You own your assessment responses, your developmental fingerprint, and the personal portions of the report we generate from them. You may share, print, store, or discuss your report for your personal, professional, or clinical use. You may not resell, rebrand, or represent the report (or the underlying instrument and methodology) as your own original work, and you may not strip, alter, or obscure any watermark, attribution, or version metadata.

Feedback

If you send us suggestions, ideas, or feedback about the Services, you grant us a perpetual, worldwide, royalty-free license to use that feedback to improve the Services without obligation to you.

7. Privacy, Data Protection, and Security — Our Commitments to You

Summary: We do not sell your data. We treat assessment material as private clinical content. For clinician-led pediatric use, we operate as a Business Associate under HIPAA. Our security program is engineered around recognized control frameworks.

Your privacy and the security of assessment data are foundational to how Orienne is built and operated.

• No sale of data, ever. We do not sell, rent, lease, or otherwise monetize your personal information, assessment data, or any Protected Health Information for advertising or any commercial purpose. We do not install third-party retargeting pixels and we do not share device identifiers, hashed email addresses, or other personal identifiers with advertising networks.
• HIPAA — clinician deployments. When Tessera processes Protected Health Information on a clinician’s or covered entity’s behalf, we operate as a Business Associate under a written Business Associate Agreement (“BAA”) and apply HIPAA-aligned administrative, physical, and technical safeguards. Direct-to-consumer Orienne use does not in itself create a covered entity relationship; we treat that data with equivalent confidentiality protections regardless.
• Subprocessor BAAs. Where any of our subprocessors will encounter PHI in the course of providing services to us, we put a written Business Associate Agreement in place with that subprocessor on terms that flow our HIPAA obligations through to them.
• Security program. We have completed our SOC 2 Type II examination. Our controls have been designed and operated effectively in accordance with the AICPA Trust Services Criteria, and we are currently awaiting issuance of the final attestation report from our independent CPA firm. Implemented controls include encryption in transit and at rest, role-based access, multi-factor authentication for privileged access, immutable audit logging, vulnerability management, and ongoing monitoring.
• Breach notification. We will notify affected users and, where applicable, covered entities of confirmed security incidents impacting their data within the timeframes required by law and any applicable BAA. You agree to notify us promptly at security@orienne.com of any actual or suspected breach involving the Services on your side.

Full details of how we collect, use, disclose, and protect information are in our Privacy Policy, which is incorporated into these Terms by reference. To exercise privacy rights or raise a privacy concern, write to privacy@orienne.com.

8. Third-Party Services and Integrations

The Services rely on a small set of subprocessors and may integrate with third-party platforms (for example, identity providers used for “Login with Google” or other OAuth, payment processors, email infrastructure, and hosting providers). The current list of subprocessors is maintained in our Privacy Policy.

Your use of any third-party service accessed through the Services is governed by that service’s own terms and privacy policy. We are not responsible for the content, policies, or practices of third-party services. Where a subprocessor or integration partner will access PHI, we put a Business Associate Agreement in place with that party.

If we add, replace, or change a subprocessor in a way that materially affects how your data is processed, we will update the Privacy Policy and, where required by law or a separate agreement, give you notice.

9. Payment, Refunds, and Subscriptions

Fees for assessment tiers, consults, cohorts, certification programs, and Plans are displayed at the time of purchase or in a separate written agreement. All fees are quoted in U.S. dollars unless otherwise stated and are exclusive of any applicable taxes, which are your responsibility. Payments are processed through our payment processor (currently Stripe).

Once an assessment has been completed and the report delivered, fees for that assessment are non-refundable except where required by applicable law or expressly provided in the offer at the time of purchase. Subscriptions and Plans renew automatically at the end of each billing period unless cancelled before the renewal date through the account settings or by contacting us. Cohorts and certification programs may have separate cancellation, refund, and transfer policies, which will be disclosed at enrollment.

If you experience a technical issue that prevents you from accessing a completed report, contact us at legal@orienne.com within 30 days of delivery and we will work to resolve it. We may suspend access to the Services if a payment fails, after reasonable notice and an opportunity to cure.

10. Beta and Pre-Release Features

From time to time we make features available as “beta,” “preview,” “experimental,” or “early access” (collectively, “Beta Features”). Beta Features are provided for evaluation, may be incomplete, may change or be discontinued without notice, and are excluded from any service-level commitment or warranty — including in any clinician agreement — unless we expressly state otherwise in writing. You may not rely on a Beta Feature for any clinical decision or workflow that requires production-grade reliability.

11. Disclaimers of Warranties

EXCEPT FOR WARRANTIES EXPRESSLY MADE IN THESE TERMS OR IN A SIGNED AGREEMENT BETWEEN YOU AND US, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, ERROR-FREE, OR SECURE; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS. ASSESSMENT OUTPUTS ARE INFORMATIONAL AND DO NOT CONSTITUTE PROFESSIONAL PSYCHOLOGICAL, MEDICAL, OR THERAPEUTIC ADVICE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS ANY NON-WAIVABLE STATUTORY RIGHTS YOU MAY HAVE AS A CONSUMER.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER CHRISTA DIAZ CONSULTING, LLC NOR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OR EXCLUSIONS OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS LIABILITY FOR FRAUD, GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.

13. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Christa Diaz Consulting, LLC and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• Your use of, or access to, the Services;
• Your violation of these Terms or any applicable law;
• Your violation of any third-party right, including the privacy, intellectual-property, or patient rights of others; or
• Any content or data you submit to the Services, including any failure on your part to obtain required consents.

We will give you prompt notice of any claim subject to this indemnity, allow you to control the defense and settlement (provided that you may not settle in a way that imposes obligations on us without our written consent), and reasonably cooperate with you at your expense.

14. Termination and Suspension

You may stop using the Services and terminate your account at any time through the account settings or by writing to us. We may suspend or terminate your access to the Services, in whole or in part, with or without notice, if we reasonably believe you have violated these Terms, your continued use poses a security or legal risk, or as required by law. For non-urgent terminations we will give you reasonable notice where practicable.

Upon termination, your right to use the Services ends. We will retain and delete data in accordance with the Privacy Policy and any applicable agreement. Provisions that by their nature should survive termination — including those relating to intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and miscellaneous — will survive.

15. Governing Law, Dispute Resolution, and Class Action Waiver

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-law principles. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

Before filing any formal proceeding, you and we agree to first try in good faith to resolve any dispute by writing to legal@orienne.com with a description of the dispute and the relief sought. If the dispute is not resolved within sixty (60) days, either party may proceed as set out below.

Any unresolved dispute, controversy, or claim arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The seat of arbitration will be Boston, Massachusetts, and the arbitration will be conducted in English. Judgment on the award may be entered in any court of competent jurisdiction. Either party may seek temporary or preliminary injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property or confidential information pending arbitration.

Class Action Waiver. You and we each agree that any dispute resolution proceeding will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to a jury trial and to participate in a class action or collective proceeding to the maximum extent permitted by law.

If you are a consumer in the United Kingdom or the European Economic Area, nothing in this section deprives you of the protection of mandatory consumer rules of the country of your habitual residence, and you may bring proceedings in the courts of that country where local law so permits.

16. Modifications to the Service and These Terms

We may modify, suspend, or discontinue any part of the Services, including features, pricing, or availability, at any time. Where reasonably practicable we will give notice of significant changes through the Services or by email.

We may update these Terms periodically. Material changes will be communicated through the Services, by email, or by updating the “Last Modified” date at the top of this page. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms. If you do not agree to a change, your remedy is to stop using the Services.

17. Miscellaneous

These Terms, together with the Privacy Policy and any supplemental agreements referenced or signed between you and us, constitute the entire agreement between you and Christa Diaz Consulting, LLC regarding the Services and supersede any prior agreement on that subject. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.

Our failure to enforce any provision is not a waiver of our right to do so later. You may not assign or transfer these Terms or any of your rights or obligations under them without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, or otherwise with reasonable notice. These Terms do not create any agency, partnership, or joint-venture relationship between you and us. There are no third-party beneficiaries.

Notices to you may be given through the Services or to the email address associated with your account. Notices to us must be sent to the addresses in Contact Us.

18. Contact Us

Questions, comments, or formal notices regarding these Terms must be sent to the appropriate email address below. The inquiry form on our website is not a channel for legal, privacy, or security requests.

• Legal and contractual matters — legal@orienne.com
• Privacy and data subject rights — privacy@orienne.com
• Security concerns and vulnerability reports — security@orienne.com

Christa Diaz Consulting, LLC
[ADDRESS PENDING]
United States